Cancellation & Refund Policy

1. Hardware & IoT Product Order Cancellations

Orders placed for hardware products (such as the IIoTCore-Node v1.0 Gateway, networking switches, servers, or accessories) can be cancelled free of charge if the cancellation request is submitted before the items are dispatched from our warehouse/production facility.

Once the shipment has been dispatched or picked up by our logistics partner, cancellation is no longer possible, and the standard Return & Inspection policy applies.

2. Dead on Arrival (DOA) & Manufacturing Defects

If any hardware arrives in a non-functional state (DOA) or exhibits a manufacturing defect within 7 calendar days of confirmed delivery:

• The client must notify Techseal Solutions via email at info@techseal.co.in with photographs/video proof and serial number details.
• Our technical support desk will initiate a remote diagnostic check. If verified as defective, a Return Material Authorization (RMA) ticket will be generated.
• We will arrange a reverse pickup at our expense and deliver an expedited brand-new replacement unit within 3–5 business days.

3. Enterprise Consulting & Service Contracts

• Pre-Execution Cancellation: If an enterprise service project is cancelled before work commences, any advance deposit will be refunded after deducting documented administrative/procurement onboarding costs.
• In-Progress Engagements: For ongoing cloud migrations, data center cabling, or custom software projects, billing will be calculated on a pro-rata basis corresponding to the verified milestones completed.
• Annual Maintenance Contracts (AMC): AMC agreements can be terminated with a 30-day written notice subject to terms outlined in the specific SLA agreement.

4. Government e-Marketplace (GeM) Procurement

All procurement orders executed via the GeM (Government e-Marketplace) portal adhere strictly to the standardized GeM General Terms and Conditions (GTC), Special Terms and Conditions (STC), and Buyer SLAs applicable to government buyers.

5. Refund Processing Timeline

Once an approved return is received, inspected, and validated at our New Delhi facility, refunds will be initiated within 3 to 5 business days. Funds will be credited back via the original payment route (Bank NEFT / RTGS / Corporate Account). Depending on your banking institution, it may take an additional 2–4 business days to reflect in your statement.

6. Help & Support Escalations

To request a cancellation, return, or refund status check, reach out directly to: