Terms of Service

1. Acceptance of Terms

By accessing our website, purchasing products (including the IIoTCore-Node v1.0 Gateway), or engaging Techseal Solutions for Network & Security, Data Centre, Cloud, Telecom, or Custom Engineering services, you agree to be bound by these Terms of Service, along with any Master Service Agreements (MSA) or Purchase Orders (PO) executed between parties.

2. Service Scope & Deliverables

All technical deliverables, project milestones, uptime Service Level Agreements (SLAs), and warranty scopes shall be defined in the respective Scope of Work (SOW) or Statement of Requirements agreed upon prior to project initiation. Any out-of-scope requests or changes in infrastructure architecture will require a formal Change Request (CR).

3. Hardware & IoT Equipment Warranties

• IIoTCore-Node v1.0: Comes with standard 1-year limited OEM hardware warranty against manufacturing defects, extendable under annual maintenance contracts (AMC).
• Third-Party OEM Hardware: Servers, switches, firewalls, and storage appliances provided through Techseal are governed by respective manufacturer warranties (e.g., Cisco Smart Net, Dell ProSupport, Fortinet FortiCare).
• Physical damage, water damage, electrical surges outside certified voltage limits, unauthorized firmware flashing, or tampering will void all warranty coverage.

4. Intellectual Property & Software Licenses

All proprietary firmware, custom telemetry scripts, architectural blueprints, and software developed by Techseal remain the exclusive intellectual property of Techseal Solutions unless expressly assigned under written contract. Clients are granted a non-exclusive, non-transferable license to utilize the delivered software within the agreed operational environment.

5. Client Responsibilities

The client is responsible for:

• Providing timely access to server rooms, network racks, and cloud environments required for commissioning.
• Maintaining compliant power conditioning (UPS, earth grounding) for on-premise hardware deployments.
• Ensuring prompt milestone approvals and adherence to agreed payment schedules.

6. Limitation of Liability

In no event shall Techseal Solutions be liable for indirect, incidental, consequential, or punitive damages, including loss of data or business downtime caused by external ISP disruptions, power grid failures, third-party cyber attacks, or acts of force majeure. Techseal's aggregate liability under any engagement shall not exceed the total fees paid by the client for the specific service under dispute.

7. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.

8. Contact Details